Privacy Policy.

1. Introduction

SwifTrack ("we", "us", "our") operates the SwifTrack logistics platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications. By using SwifTrack, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our services:

• Account information: name, email address, phone number, and company details
• Shipment data: sender and recipient details, tracking numbers, delivery addresses
• Payment information: billing address and transaction records (we do not store full credit card numbers)
• Usage data: pages visited, features used, session duration, and device information
• Communications: messages sent through our contact forms, support tickets, and email correspondence

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our logistics platform and tracking services
• Processing shipments, sending notifications, and delivering status updates
• Improving our services, analyzing usage patterns, and developing new features
• Communicating with you about your account, shipments, and service updates

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform, processing payments, or delivering shipments — all under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Shipment records are retained for a minimum of 7 years to comply with logistics and tax regulations. You may request deletion of your account data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data, as well as the right to restrict or object to certain processing. To exercise these rights, contact us at the email address below.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: